TERMS & CONDITIONS

Terms and Conditions

Returns policy:

At Indygood our client’s satisfaction with their purchase is our priority. If you are not completely satisfied we will do our best to address the problem by either

  • fixing the product
  • replacing the product or
  • providing a credit refund.

 

General Returns:

Exchange of unwanted products is free of charge provided that:

  • The return is submitted within 30 days of purchase. Returns can be submitted at the “Contact Us” tab on our website or with andria@indygood.co.za.
  • The product must be in its original packaging (if possible) with all tags and seals intact as received.
  • The products are unused and undamaged.
  • All returned products will be inspected to ensure that they are undamaged, unused and in their original condition.
  • Indygood reserves the right to refuse a return if the product shows signs of use, has been damaged, or is not in its original condition.

 

Warranty:

  • All products carry a standard warranty of 6 months from date of purchase.
  • The in case of manufacturing defect these steps will be followed:
    • Notify Indygood via the “Contact Us” page on our website or email directly to andria@indygood.co.za.
    • If the product is defective we will happily assess the defect and act accordingly by:
      • either repairing the identified defect or
      • exchanging the defective product.

*Indygood reserves the right to decide if the products should be repaired or exchanged based on a physical inspection.

Product defects excludes damage arising from the following:

  • normal wear & tear
  • any alterations to the products
  • inadequate care.